Can I visit your physical store?

If you are in the Cork area you can always pop in to us. We are located just off the Main Street beside Tesco at 2 Park West, Mallow, Co Cork

What are your opening hours?

Our physical store is open Mon to Sat from 10am to 6pm.  You can of course make an online purchase at anytime as it is always open!

Are all of the styles that are available in store available to buy online?

We have chosen a comprehensive selection to sell online. However our complete selection is available in store.

What sizes do you stock?

We cater for all sizes from 10 to 20

Do you open on Bank Holidays?

Online is open 24/7 but our bricks and mortar store is not open on Bank Holidays

Can I order something online and collect it in store?

Yes, you can! Click & Collect is a service that allows you to buy online and collect purchases in store. Simply select this option during checkout

There is a problem with my online order?

Though it doesn't happen often, sometimes mistakes can happen. If there’s any problem with your order please let us know straight away by emailing us at info@lunabellaboutique.ie. Remember to include your order number and let us know what the issue is with the order. If you wish you can include your phone number if you would like someone to call you back. Sometimes it’s just easier to resolve the issue over the phone and have the chat!

What is your returns policy?

If you are not happy with your purchase and want to return or exchange something please follow our returns procedure and send the item(s) back to us. To find out how to do this click here

How long does it take to get refunded?

Once we take receipt of your return it is processed immediately and depending on your bank/credit card company it can take 5 to 10 working days for the refund to hit your account. 

Can I use Luna Bella Boutique credit note to make an online purchase?

No, unfortunately in-store credit notes may only be used in-store. 

Haven’t found an answer to your query? 

Why not drop us an email or use the online chat and we will be happy to help.